I'm trying to cancel my long distance service. I've been trying for six weeks. The service was a great deal 10 years ago, when I set it up with some guy in Utah who seemed to be a one-man operation, giving fabulous rates and customer service. I miss him.
He was bought out by a company whose CEO is now in jail, their customer service is in India, and even my local carrier can beat their long-distance prices. All I have are the phone numbers they chose to divulge to me--numbers that never get me to the person who can actually terminate our ailing relationship. I did get two recorded messages, offering me the opportunity to leave my own message and promising, "Ve vill return your coll vidin 24 hours." A lie, of course--unless "vidin 24 hours" is Klingon for "never." How does one find a private detective? I think I need one.
I made the mistake of allowing the service to bill my credit card directly. Now, my credit card company says they can't stop the bills from being paid until I can prove I told the service to cancel the account. I can't cancel, because I can't find them...
But I have a secret weapon. I am a Boomer, and I remember how to use antiquated methods. I remember how to use snail mail! I shall write a letter. I will keep copies. I will put it in an envelope, put a stamp on it, and schlep it to the post office. Then, I will have proof that I want to terminate this account, despite their best efforts to avoid me. My credit card company will accept that. Even a lawyer would accept that.
HA! Take that, you megalithic, multinational, elusive, faceless, so-called "service provider"!
Sometimes, being a Boomer ain't so bad.